Due to COVID-19, the ADA assessments will be done over the phone, until further notice.
If you are unable to use regular, fixed route transit because of a disability, becoming ADA (Americans with Disabilities Act) certified will give you access to several transportation options that are significantly less expensive than using private, curb to curb shuttles or medical transportation and will reduce the reliance on family or friends to get you around.
Once you have received your ADA card, you can apply for our Intercity Taxi Card Program that provides subsidizes taxi rides for ambulatory and non ambulatory people.
This program ensures ADA paratransit service is reserved for individuals who truly need service in accordance with the Americans with Disabilities Act (ADA) Title 49 Part 37.123.
More questions? Call the mobility call center : 1-800-535-6883
The in- person assessment can take up to 45 minutes.
No, that is not necessary. However, it may help in determining your eligibility more quickly
While scheduling your appointment, let the scheduling assistant know you will need transportation. The scheduling assistant will set you up with free paratransit for you to take to and from the appointment.
If you are taking chemotherapy, radiation, or dialysis you will be granted temporary access to paratransit service until your eligibility is determined. Make sure to let the scheduling assistant know of these circumstances.
It can take up to 21 days to receive your welcome packet. If it has been over 21 days please call us at 1 800-535-6883.